Long John Silvers
Long John Silvers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Long John Silvers has 1.9 star rating based on 815 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend Long John Silvers to a friend or colleague.
- Rating Distribution
Pros: Good food, Service used to be better and accommodating, Food is fabulous.
Cons: Poor service and filthy, Worst customer service, Rudeness.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Long John Silvers has 1.9 star rating based on 815 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend Long John Silvers to a friend or colleague.
- Rating Distribution
Pros: Good food, Service used to be better and accommodating, Food is fabulous.
Cons: Poor service and filthy, Worst customer service, Rudeness.38% of users think that Long John Silvers should improve its Customer Service.
38% of users say that they might use Long John Silvers in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Never", "Stay away from Long John Silvers, way away.", "Don’t eat here food sucked I got sick and they are very rude!", "Dont come to this location", "The fish tacos are terrible without lettuce".
Most users ask Long John Silvers for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Location problem
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Rancho Santa Margarita, CaliforniaVery bad and very rude employee manager Lavette.
I sent my brother to pick up some food because I have breast cancer and can't get out very often. He ordered a $6 popcorn basket and a 2 piece fish and fry.
This was a simple order that even my very young granddaughter could have filled. She argued that you don't have $6 shrimp baskets of any kind and was very rude to him. When he got back I called the store and she repeated the same to me by yelling and as to the 2 piece fish and Frye, she said he asked for 2 add a piece fish. I know this is a lie because I wrote a note down for him to order from.
She was yelling and being rude to the both of us and it was all uncalled for!!! I will never be back until that hateful screaming Lanette no longer works for you. I teach, work in the court system and the medical field. I intend to make sure everyone within ear shot knows what a pathetic company Long John Silvers is and to never go there ever again!
I was sent a message from your company that said," $6 shrimp baskets are back and the popcorn shrimp was one of them. So, in essence she was calling me a liar VERY LOUDLY SCREAMING IN MY EAR! THE FOOD WAS CRAP AND burned so badly that a piece could be heard hitting the table when dropped. I want my money back.
Maybe next time you will screen your employees a lot more carefully! Especially those that are in a position of authority!!! I expect to hear back from you immediately and take care of this awful person that calls herself a manager. (And I use the term manager loosely.) All she managed to do was embarrass herself including your customers that I doubt you will have back in the future.
Because she sure managed to bite the hand that feeds her! There will also be an upcoming article in the newspaper with pictures and details!
Well done LJS! Worst seafood in town!!!
User's recommendation: I would tell them that they should dine elsewhere, anywhere but the Long John Silvers on South Roan Street in Johnson City If they had any ideas of a pleasant dining experience and no burnt food!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Killeen, TexasHorrible Experience
So far so bad. I received an email from LJS with a $5.00 coupon for my trouble.
Well my trouble was $60.00 and not a peep.
Because I said I ws unsatisfied I received an automated response. Other than that there has been NO attempt by LJS to correct the issue.
Crickets from the company and the local restraunt says they can do nothing.
Mistake #1. The order was paid for but nothing at the restraunt. Wife went to pick up order and was told there was none. She then placed an order at the restraunt and left.
One problem. Mistake #2 - check your order. She came home without the shrimp she paid for. Mistake #3 - I went to back across town to the restraunt and received the shrimp.
They gave me additional shrimp for my trouble. But I'm still out over $50.00 from the original order. while in the restraunt I order a 6 piece crab cake. When I got home I looked at the receipt and saw that the restraunt charged me for 6 individual crab cakes, not the 6 piece meal.
Surprise! Over charged, the difference between the two items is about 5 bucks.
Another cheat. The store in Killeen Texas #70102 is some place to stay away from.
- Food was nasty
Preferred solution: Full refund
User's recommendation: Stay away from Long John Silvers, way away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Round Lake, IllinoisTo share my experience
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Verified Buyer | Paducah, KentuckyComplaining bad service and they refuse to help me about the food and service
I have called several several times they have only answered one time I have them my name and number to tell them the food was had and cold 4pieces of fish hush puppies and fries the only thing I was able to eat was the slaw I have had a stroke I can't drive I've even sent my niece up there to the Paducah store and they said they can't do anything cause it's not put in the book so I asked to speak to a manager she said sorry there is no manager here I don't know her name that talked with my niece she said she had red hair this is awful I never get a bad order from there and the one time I do this is how I'm treated
Jennifer Sutton
270-709-****
Can someone please help me in on a fixed income I know 14 dollars may not be much but I is a lot for me
User's recommendation: I just want my order right and replaced please
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint of quality
- Good food
- Bad quality for pricing
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wichita, KansasComplaint on a menu item
User's recommendation: Fish and chicken dinners stick with them they at least fill you up..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manchester, New HampshireComplaint
User's recommendation: Don’t eat here food sucked I got sick and they are very rude!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Elizabethtown, KentuckyOvercharged
I wrote a complaint on Monday never heard back I went to the long John silvers in elizabethtown and I was placing an order and after she told me my amount it was $13.52 and I used a brand new $15 gift card I had and when I gave the cashier my gift card she ran the card in the machine 2 times and after the second time she said I only had $1.52 left on my card but it was brand new so I took something off and my order was $10.25 and I just went on and paid but while I was waiting for my order I called the hotline to check and they said I had a charge of $13.52 and $1.48 and $13.52 was originally my total at first so they took my whole gift card and I complained to the manager on duty and she said she couldnt do nothing and they took all money off my Gftcard and I paid $10.25 also
- Cashier not knowing what she was doing
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, OhioLocation 717 N.Limestone St. Springfield, Ohio
User's recommendation: Management needs to be trained that the customer always comes first.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Salem, VirginiaBad experience last night
Preferred solution: Better service. Feel like a customer, not a bother. People like me pay your salaries. Word of mouth goes a long way. Ive been in customer service for over 30 years. And this exp on march 4, 2024 approx 3pm. Was my worst by far.
User's recommendation: Dont come to this location
Pissed off customer
User's recommendation: Never
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Verified Reviewer | Chester, VirginiaDining Room
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Maysville, KentuckyFound human tooth in my food
- I used to love their food and tea
- Lack of care or concern about the issue
- I found a human tooth in my food
Preferred solution: It's negotiable. Thanks to finding that that tooth I no longer want to eat from any restaurant in fear of what I would find something like that again
User's recommendation: CHECK UR FOOD.
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Verified Reviewer | Thomson, GeorgiaOrdered on line said card declined. Charged my card anyway
Preferred solution: Full refund
User's recommendation: Stop using long John online order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fayette, OhioI'm 38 and never have I had to complain about a restaurant or service
I went to Long John Silvers on my lunch break located in South Point, Ohio. As I pulled in, I noticed not a single car was in drive thru.
None. I thought, "cool. Quick trip!" I pulled up to the drive thru menu, already knowing what I wanted, and waited on someone to take my order. All of a sudden, a man comes across the speaker and yells, "we are short handed, it's going to be a while!!" That's it.
That's all he said. I didn't even know what to say back to such rude customer service. I just sat there for a second and drove off. Pathetic service.
I literally go there 3 or more times a week for lunch. Never again.
- Food can be good
- Staff is disappointing
Preferred solution: Apology
User's recommendation: Go somewhere that managers are successfully teaching staff how to appropriately approach customers. We have all worked fast food or in the service industry, we all know it gets stressful, but that is no reason to treat customers like that.
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