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5/30 Gm James was totally unprofessional towards an employee of Extended Stay America located SW & Loop 1. I approached the drive thru only to be told no more than 2 orders can be placed.

no one behind me and totally inconvenience. I have driven several times to this restaurant in the pass with my two daughters making it 3 of us. on this day I walked in and ordered from Pedro the best service person there. only to ask the GM James on duty as the cook stating he disconnects the main phone to place orders on busy hours of the day.

I was like then take your damn phone number off the web page since you refuse to answer it. I placed 4 orders returned to my Job only to find my ME order was left behind. It was embarrassing and disappointing. I had to go to the nearest restaurant Chik filea to bring back some food for our ME., who later called and spoke to this GM on duty only to be treated like crap on the phone.

this GM james told our employee to come back anytime and pick up his left behind order its on the counter. I have never in my years heard of someone in high position to speak to a consumer in this manner. I do not think any of us will ever eat at your establishment again due to this rude behavior by the GM and no one answering the ofc.

phone to place orders in advance along with not able to go to the drive thru with more than two orders. Elizabeth GSR at ESA LJS location #31278

Reason of review: food ordered not given.

Monetary Loss: $9.

Preferred solution: Full refund.

Long John Silvers Pros: Food is fabulous.

Long John Silvers Cons: Answer the ofc phone.

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