Long John Silvers Phone Numbers and Emails

Toll-Free Number:

  • (888) 349-1446
    Gift Card Balance and Inquiries

Customer Service:

  • (888) 349-1446
    Gift Card Balance and Inquiries
  • (502) 815-6100

Legal:

  • (502) 815-6100 ext 1
    Privacy Inquiries

Long John Silvers Emails:

Accessibility
Complaints/ Feedback
Customer Service
Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Long John Silvers Contact Information

Long John Silvers Website:

Long John Silvers Online Chat:

Corporate Office Address:

Long John Silver's LLC
10350 Ormsby Park Place, Ste. 300
Louisville, Kentucky 40223
United States

Fax:

(502) 815-6298
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Long John Silvers Rating Based on 573 Reviews

Rating details

2.0
more details
Customer service
Quality of Food
Product or Service Quality
Price Affordability

Rating stats

Rating trend

Summary of Long John Silvers Customer Service Calls

1.8K TOTAL
CALLS
01:24 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Long John Silvers Customer Service?

Staff Question:

Product/ Service Question:

  • “Horrible food”
  • “Bad food overcooked”
  • “Shortage of food everytime”

Employment Question:

  • “W2”
  • “Trying to find my w2”
  • “I need my 2020 w-2”

Request for Information Question:

  • “I need to speak with someone please.”
  • “Information on local atore”
  • “VERY UPSET ABOUT MY FOOD ORDER”

Shipping and Delivery Question:

  • I did not receive what I paid for
  • “Wrong order received”
  • “Unsatisfied. How come 3 cars go ahead of me, get their orders and I order and have to drive around and wait. This is the 2nd time I've had to do this. So annoying. Sitting here waiting now. Really?????”

Payments and Charges Question:

  • “Charged for a meal we didn't get”
  • “Online ordering issue, charged me for wrong location”
  • “Cash payments.”

Refund Question:

  • “Need a refund”
  • “Refund”
  • “A location is tefusing to refund money they owe me because they didn't give me my complete order”

Website/ Application Question:

  • “Visited location”
  • “Second time i visited store and fries and corn cold fries were stale and this time I complained and to my surprise they told me to throw them in the trash if I wasn't going to eat them”
  • “Site out of everything”

Cards Question:

  • “Been trying reach gm management thru ph and she hasn't responded my pay check and why it hasn't been loaded on my card”
  • “Lost or stolen card”
  • “My pay card is not active”

Return/ Replace Question:

  • “When will long silver's return to montgomery alabama”
  • “Changing to a different pay card”
  • “Im on public assistant and need statement asap of when I started up until my last day. I have been calling and calling but nobody has returned my call. Tlaiah Dugger.( 574) 326-0977. Elkhart, In 46514”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Activate card to get payed year is wrong”

Account Question:

  • “Cannot log in”

Other Question:

  • “Cole slaw was terrible and family order of fries was only half full”
  • “Store complaint”
  • “Complaining”

About

Long John Silvers Privacy Policy
Long John Silver's, LLC, SpenDifference, LLC, Alliance Cost Containment, LLC and any of their approved third party vendors (hereinafter collectively referred to as either, "Company", The Company, Long John Silvers or Long John Silvers's') are committed to protecting the privacy of personal information The Client of Long John Silvers may provide The Company on this website (the "Site"). Long John Silvers believe it is important for The User of company services to know how www.ljsilvers.com treat The Customer's personal information. The Client of Long John Silvers can view the new privacy terms in Sections 1, 2 and 3. These terms are effective immediately. The terms of this Privacy Policy apply to all users of this Site. If The Customer do not agree with the terms of this Privacy Policy, The Client of Long John Silvers should immediately cease the use of this Site. Below The User of Website will find answers to several questions regarding Long John Silvers's' revised Privacy Policy. Long John Silver's, LLC, SpenDifference, LLC, Alliance Cost Containment, LLC and any of their approved third party vendors (hereinafter collectively referred to as either, "Company", The Company, Long John Silvers or Long John Silvers's') are committed to protecting the privacy of personal information The Client of Long John Silvers may provide www.ljsilvers.com on this website (the "Site").
To read more: https://www.ljsilvers.com/privacy
Top Long John Silvers Services

Customer Care, Manager, Sanitary Conditions

Top Long John Silvers Products

Fish, Combo Meal, Chicken

Long John Silvers Pros and Cons

Pros: Service used to be better and accommodating, Staff and service, Food is fabulous, Yuck, Sometimes the fish is good

Cons: Poor service and filthy, Worst customer service, Rudeness, Customer service, Rude employees

Related Companies

Yum, Pizza Hut, Taco Bell, KFC South Africa, Pizza Hut Philippines

Summary

Long John Silvers is a United States-based fast-food restaurant that specializes in seafood. Its food offerings include platters, sandwiches, and many more. The platters feature seafood as the main item, with side dishes consisting of coleslaw, hushpuppies, corn, green beans, and French fries chips or batter fried onion rings. Seafood items include fish, clams, and shrimp; with chicken fingers known as "Chicken Planks". More recently, the brand began offering baked cod for the calorie conscious diner. The restaurants also sell dessert offerings as separate items. The name of the brand was borrowed from the novel Treasure Island by Robert Louis Stevenson. The pirate Long John Silver is one of the main characters in the novel. Formerly a division of Yum Brands, Inc., the company was divested to a group of franchisees in 2011. Long John Silvers was founded in 1969 in Lexington, Kentucky, U.S.

Long John Silvers reviews and complaints

Long John Silvers is ranked 84 out of 678 in Fast Food category

Area Served

USA

Payment Methods

VISAMasterCard

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