Long John Silvers Phone Numbers and Emails

Toll-Free Number:

  • (888) 349-1446
    Gift Card Balance and Inquiries
Send Message

Customer Service:

  • (502) 815-6100

Legal:

  • (502) 815-6100 ext 1
    Privacy Inquiries

Long John Silvers Emails:

Accessibility
Complaints/ Feedback
Customer Service
Legal
Privacy Inquiries
Is this your business?
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Contact Information

Long John Silvers Website:

Long John Silvers Help Center:

Corporate Office Address:

Long John Silver's LLC
10350 Ormsby Park Place, Ste. 300
Louisville, Kentucky 40223
United States

Fax:

(502) 815-6298

Long John Silvers Customer Service Reviews

1.5 / 5
Poor
Delinda Kvs
Complaint

Most of the long John Silvers you cannot go in and eat
I had to go to three different Long John Silvers in order to go in and eat inside not understanding why

Read full review
April S Fsw
Horrible experience

It was absolutely HORRIBLE. The GM manager of the long john silvers I n Terre haute IN on ft Harrison and Lafayette Ave.

Is the worst customer service representative and employee EVER . I have never been treated the way I was treated . Left store in rage calles back to ask for someone number ABOVE HER AND SHE TOLD ME IF I WANTED HER JOB TO COME GET IT... AND HUNG UP ON ME...

I called back over and over they was not busy pulled around and she was out back ignoring the calls ALL OVER FIXING ONE ORDER I HAVE THE RECEIPT FOR. There's way more to this story I would love someone to call me ASAP about this situation because she won't ..765 828 ****

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Guest-4899278
Discuss food quality
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer service was poor. The quality of the food was very poor, the fish was fried hard and dry.

One piece of the fish was totally fried breading, no fish at all. Also the taste was different and poor.

I have been a customer for years and this was not what I was accustomed to. This will be my last trip to LJS, I will miss it.

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David E Dzb
Fraudulent activity
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Bellevue, Nebraska
Made a $36+ online lunch order. Received order confirmation on web at time o$ order.

2 minutes later received a confirmation email with order number, pick up time (1:30pm) and instructions to come inside to the counter to get my order. Upon arriving at the restaurant, despite a neon "open" sign in the window, all exterior doors were locked. I drove around to the drive thru where I was informed they aren't doing online orders. Then why the *%$/ did they confirm my order TWICE and instantly bill my credit card if the goods and services aren't available?

Asked for my money back, was told I'd have to go through the LJS Corporate website for customer service. Nothing there but a generic "contact us" form. 3 messages left via this form over 2.5 days has not resulted in any communication with anyone at LJS. Trying a couple phone numbers I found on the web, both are answered as "Long John Silver's", one instantly goes to voice mail, the other says it's "after hours" no matter what time of day or night you call.

It says to dial ZERO to leave a message, but that only results in a message that I made an invalid selection. Being on the brink of bankruptcy is no excuse for this unprofessional, unethical and according to our state's Attorney General's and county attorney's office, illegal activity.

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How Good is Long John Silvers's Customer Service?

Sotirios Wwd
Sotirios Wwd
Feels Disappointed | Mar 23, 2024

Horrible a young man work removable gold teeth kept pulling the teeth in and out his mouth with his fingers while dealing with my food. They forgot my cold slaw. I called the location no voice mail available and no one answered the phone.

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Harry S Ama
Harry S Ama
Feels Disappointed | Feb 03, 2024

I called 3 times to try and reach someone I could speak with before posting anywhere on social media. But, I was just sent to a voice mailbox all 3 times. I left a voicemail and still haven't heard anything back. Very disappointed in this company.

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Jedrek Qhl
Jedrek Qhl
Feels Disappointed | Dec 13, 2023

placed online order, again. never got it. got charged, paid, and nothing

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Verba Qdf
Verba Qdf
Feels Disappointed | Oct 24, 2023

Horrible.

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Carrin Lvv
Carrin Lvv
Feels Disappointed | Sep 30, 2023

Totally unprofessional and she claimed to be the district manager.

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Kevaughn Jmz
Kevaughn Jmz
Feels Disappointed | Aug 03, 2023

I have been a customer for yrs and really enjoyed all items on your menu. Recently I went to your restaurant and in addition to poor customer service the food was not edible. The fish was hard, dry and tasteless. I could tell it was totally different, it was my last trip there.

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Summary of Long John Silvers Customer Service Calls

3.3K TOTAL
CALLS
01:24 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Long John Silvers?

Staff Question:

  • Report rudeness
  • “Horrible customer service”
  • “Rude manager”

Product/ Service Question:

  • “Ordered and paid for food online. When I got to the restaurant they were closed”
  • “Food was not prepared correctly”
  • “Got food poisoning”

Employment Question:

  • “W-2”
  • “W2”
  • “I never got my w-2.. new address”

Request for Information Question:

  • “Well, do you ever get any nice questions? I just wanted to see if there will be a location near me anytime in the future.”
  • “Question about worker”
  • “VERY UPSET ABOUT MY FOOD ORDER and food tastes rancid”

Shipping and Delivery Question:

  • “Restaurant closed did not get my order need a refund”
  • “Didn't get all the food I ordered”
  • “Have me the wrong order,but did not give me a receipt but I paid for the order with my credit card,they want replace the order because I don't have a receipt,it is there fault..I want my order replaced or my funds put back into my account..”

Payments and Charges Question:

  • “Debit”
  • “Over billing poor service”
  • “Charged for a meal we didn't get”

Refund Question:

  • “Refund”
  • “Need a refund”
  • “Waiting for refund”

Cards Question:

  • “Useless $25 gift card”
  • “Ordered on line said card declined. Charged my card anyway”
  • “Gift cards not working”

Website/ Application Question:

  • “The restaurant is open but the application says it's not. 3 days now.”
  • “10.00 on company website they charge 15.00 per i bought 2”
  • “Website says offers no contact delivery but doesn't offer on the website hahaha hahaha”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Had to cancel order; got called into work. Online ordering has no option to cancel an order.”
  • “Activate card to get payed year is wrong”

Return/ Replace Question:

  • “Want my meal replaced”
  • “Original and replacement order made poorly and incorrectly”
  • “When will long silver's return to montgomery alabama”

Account Question:

  • “To reset my password”
  • “Cannot log in”

Other Question:

  • “EmployeeComplaint”
  • “Long john silvers in yukon ok”
  • “Complaint store”

About

Related Companies

Yum, Pizza Hut, Taco Bell, KFC, KFC South Africa

Summary

Long John Silvers is a United States-based fast-food restaurant that specializes in seafood. Its food offerings include platters, sandwiches, and many more. The platters feature seafood as the main item, with side dishes consisting of coleslaw, hushpuppies, corn, green beans, and French fries chips or batter fried onion rings. Seafood items include fish, clams, and shrimp; with chicken fingers known as "Chicken Planks". More recently, the brand began offering baked cod for the calorie conscious diner. The restaurants also sell dessert offerings as separate items. The name of the brand was borrowed from the novel Treasure Island by Robert Louis Stevenson. The pirate Long John Silver is one of the main characters in the novel. Formerly a division of Yum Brands, Inc., the company was divested to a group of franchisees in 2011. Long John Silvers was founded in 1969 in Lexington, Kentucky, U.S.

Long John Silvers reviews and complaints

Long John Silvers is ranked 103 out of 440 in Fast Food category

Area Served

USA

Payment Methods

VISAMasterCard

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